Service Process | Trusted baby care health products | Kenhealth

Service Process | Quality Health Products - Diverse Range of CE & FDA Approved Health Care Items. Order Today!

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Service Process | CE and FDA approved healthcare products | Kenhealth

Based in Taiwan since 1995, Channel Years Creative Co., LTD is a manufacturer of baby and adult healthcare products. It's main CE and FDA approved healthcare products include, Baby Nasal Aspirators, Liquid Medicine Dispensers, Baby Bath Thermometers, Forehead and Ear Thermometers, Strip Thermometers, and Microtome Blades, all adhering to CE, FDA, and ISO13485 standards, and have been embracing innovation and quality in OEM/ODM medical healthcare manufacturing. Kenhealth is a trusted name in OEM and ODM services, known for its commitment to excellence in healthcare and global market presence.

Kenhealth has a long history of international trade, including long-term cooperation with Japanese and other international customers in various product categories, and has established a significant presence in pharmacy chains and medical promotions, focusing on the needs of new parents and healthcare providers.

Kenhealth has been providing quality and diversity in medical product manufacturing, both with advanced technology and 23 years of experience, Kenhealth ensures that each customer's demands are met.

Service Process

1. Inquiry: Customers inquire about product related matters such as minimum order quantity, product specification.

2. Quotation: Promptly respond to customer inquiries and provide customers with a formal quotation after confirming the product name, models, quantity, delivery time, payment method, packaging specification.

3. Purchase Order Confirmed: After negotiations, a formal purchase order received from customer.

4. Proforma Invoice Confirmed: After receiving the purchase order from customer, prepare the proforma invoice to customer for confirmation with signature.

5. Deposit Payment Arranged: Inform and request the customer to arrange deposit payment within one week after the proforma invoice is confirmed.

6. Sampling After Deposit Payment Confirmed: Proceed with sampling and raw material purchase after receiving the deposit payment.

7. Sample Confirmed: Send the sample to the customer for confirmation.

8. Incoming Quality Control After Sample Confirmation: After the customer confirms the sample, the comprehensive raw material quality inspection will be conducted to ensure the product quality.

9. Mass Production: After the raw material quality confirmation, proceed to mass production after confirming with productive department for delivery time.

10. Quality Inspection: If customers themselves or designated inspection personnel come to the factory for inspection, we should make an appointment with customer one week earlier before delivery time to ensure that inspections are scheduled and the factory is notified after the inspection time is confirmed.

11. Shipping Arrangement: Inform customer of shipping order, including vessel & voyage, estimated time of departure, estimated time of arrival, goods, quantity and total amount.

12. Document Preparation: Prepare the related documents, such as packing list and commercial invoice.

13. Balance Payment Arranged: Inform and request the customer to arrange balance payment before shipment.

14. Original Document Delivery: After the balance payment is confirmed, sending the original documents to the customer before shipment arrives.