Service Process | 20 Years of Baby Care Products Manufacturer - Kenhealth

1. Inquiry: Customers inquire about product related matters such as minimum order quantity, product specification.2. Quotation: Promptly respond to customer inquiries and provide customers with a formal quotation after confirming the product name, models, quantity, delivery time, payment method, packaging specification.3. Purchase Order Confirmed: After negotiations, a formal purchase order received from customer.4. Proforma Invoice Confirmed: After receiving the purchase order from customer, prepare the proforma invoice to customer for confirmation with signature.5. Deposit Payment Arranged: Inform and request the customer to arrange deposit payment within one week after the proforma invoice is confirmed.6. Sampling After Deposit Payment Confirmed: Proceed with sampling and raw material purchase after receiving the deposit payment.7. Sample Confirmed: Send the sample to the customer for confirmation.8. Incoming Quality Control After Sample Confirmation: After the customer confirms the sample, the comprehensive raw material quality inspection will be conducted to ensure the product quality.9. Mass Production: After the raw material quality confirmation, proceed to mass production after confirming with productive department for delivery time.10. Quality Inspection: If customers themselves or designated inspection personnel come to the factory for inspection, we should make an appointment with customer one week earlier before delivery time to ensure that inspections are scheduled and the factory is notified after the inspection time is confirmed.11. Shipping Arrangement: Inform customer of shipping order, including vessel & voyage, estimated time of departure, estimated time of arrival, goods, quantity and total amount.12. Document Preparation: Prepare the related documents, such as packing list and commercial invoice.13. Balance Payment Arranged: Inform and request the customer to arrange balance payment before shipment.14. Original Document Delivery: After the balance payment is confirmed, sending the original documents to the customer before shipment arrives. Kenhealth has been established for over 10 years, with high reputation for basic health care products suitable of baby and adult around the world. We provide healthcare product OEM and ODM at the same time, high quality and a small amount of diversified products to customers to choose like baby care, nasal aspirator and so on. Most healthcare products are CE and FDA approval, cooperated factories and sub-contractors also passed the ISO13485 both in Taiwan and China.